How It Works?

Store-to-Customer & Commercial Delivery Workflow

This workflow supports all @shot services, including store-to-customer fulfillment, job-site delivery, and inter-location transfers.

Delivery Request Initiation

Delivery requests may be submitted by operational staff on behalf of a customer or directly by the customer for eligible purchases or shipments. All requests follow a single standardized workflow to ensure consistency.

Job Review, Live Tracking & Driver Assignment

Requests are logged into the @shot platform and live tracking is activated. Delivery details are reviewed, and the job is assigned to a verified local driver whose vehicle type, capacity, and availability match the delivery requirements.

Secure Load Verification & Digital Pickup Manifest

At pickup, the driver completes a digital manifest confirming item details, quantity, and condition. This step establishes chain-of-custody accountability before departure.

Delivery Execution with Real-Time Monitoring

Deliveries are actively monitored using real-time GPS tracking. Route progress, delays, or deviations are identified early and addressed proactively.

Time-Stamped Geolocation & Photographic Proof of Delivery (POD)

At drop-off, delivery completion is confirmed through time-stamped geolocation data and photographic proof of delivery, ensuring clear confirmation and dispute reduction.

Confirmation & Recordkeeping

All delivery records—including tracking history, pickup verification, and POD—are securely retained and accessible for operational review and issue resolution.

SAFETY, BRAND & RISK PROTECTION

@shot operates as a trusted extension of delivery operations, with controls designed to protect the organization, the customer, and brand reputation.

Driver Vetting & Onboarding

Drivers undergo a structured onboarding process that includes identity verification, Motor Vehicle Record (MVR) review, insurance validation, vehicle suitability checks, and platform-specific safety and service training.

Insurance & Liability Controls

Drivers are required to meet insurance standards appropriate for the deliveries they perform. Deliveries are conducted within approved coverage parameters to reduce exposure and ensure compliance.

Real-Time GPS & Deviation Alerting

Live GPS monitoring automatically flags route deviations, delays, or irregularities, enabling proactive intervention and risk mitigation.

Pickup & Delivery Verification

Each delivery includes documented pickup verification and time-stamped proof of delivery to ensure transparency and reduce disputes.

Incident & Issue Reporting

Delivery-related incidents are logged, reviewed, and resolved through a structured escalation process with defined response timelines.

Prohibited & Restricted Items Policy

@shot adheres to clear guidelines governing prohibited and restricted items, including compliance with regulations related to hazardous materials, age-restricted goods, and other non-transportable items.

Brand Protection Commitment

Operational standards emphasize professionalism, safe handling, and customer respect to ensure positive end-customer interactions and protect partner brand reputation.

PILOT READINESS

@shot supports structured pilot programs that allow partners to evaluate delivery performance, operational fit, and customer experience before scaling.

Pilot Scope

Limited number of locations and a defined service area.

Service Coverage

Store-to-customer fulfillment, oversized and bulky item delivery, job-site delivery, and inter-location transfers as required.

Pilot Duration

Typical pilot programs run 30–60 days.

Performance Tracking & Target Metrics

During the pilot, @shot tracks key performance indicators, including:

Target On-Time Delivery Rate: 95–98%
Delivery Completion Accuracy: ≥ 99%
Incident Resolution Time: Same-day acknowledgment, resolution within defined SLA
Customer Satisfaction Feedback

Operational Feedback Loop

Performance is reviewed regularly with operational stakeholders to identify optimization opportunities and refine workflows.

Scalability Assessment

Pilot results determine readiness for expansion to additional locations, broader service areas, or long-term partnership alignment.

Start Building Your Last-Mile Network

Connect with @shot to explore pilot programs, logistics partnerships, and scalable last-mile solutions designed to integrate seamlessly with your existing operations.

Latest News Insight

How Last-Mile Delivery Can Transform Your Business

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